+61 (1800) 921251 Bigpond Support Service

  Sometimes BigPond email may not work for reasons like server issues, connectivity problems, and even configuration issues. Identify the issues by first checking that Telstra has no notification of email server maintenance or outages that can hinder the use of BigPond mail service. This can be done by going to the Telstra service status page. Assuming there are no server issues, check the state of your internet connection. Usually, connectivity issues limit your ability to send or receive anything and make it appear like an outage of the service. After that, you need to check your email settings once more to see whether they correspond with the required ones for using Bigpond on IMAP or POP protocols. IMAP: mail.bigpond.com, Port: 993, SSL: Enabled. POP: mail.bigpond.com, Port: 995, SSL: Supported. Also, in some instances, web browser problems may cause webmail services to fail. Try to open your Bigpond email account on another browser or clear the cache of the browser you...

  The reasons your Telstra email is deactivated could be inactivity, changes to your account, or security issues. The first step in reactivating your email account is logging into your Telstra account. For those with inactive emails, there’s always a possibility of seeing a message advising you to call customer service. Many times, inactive emails will need to be activated by Telstra’s staff. Telstra’s customer service department needs to be informed through the company website or by telephone to reactivate it. Some identification information such as your account number, email, and personal details will also be required to confirm your identity. When a member of Telstra’s support team investigates the status of your email account, they will determine whether it is possible to recreate that email. Always change your account’s security settings right after successful reactivation. If you can, update your password and try to activate two-factor verification. Taking measures such a...

  Setting up your BigPond email account in the right manner makes it possible to access your emails seamlessly across devices. If this is the first time you are setting up BigPond email, kick off by preparing the relevant server settings. There are a number of different BigPond options, such as IMAP and POP for incoming mail and SMTP for outgoing mail. Using IMAP is better since it enables email synchronization across multiple devices, while POP just facilitates email downloading to a device. In configuring BigPond email, first go to the device or application email client and go to the account settings section and click the “Add Account” option. Provide your BigPond email address in full form (username@bigpond.com) as well as the password. For incoming mail in the account, use the IMAP server imap.telstra.com on port 993 with SSL. Enable the SMTP server, which is smtp.telstra.com, and for outgoing mail, set this up on port 465 or 587 with secure SSL enabled. Do remember to set ...