Why is Bigpond Email Not Working?

 Sometimes BigPond email may not work for reasons like server issues, connectivity problems, and even configuration issues. Identify the issues by first checking that Telstra has no notification of email server maintenance or outages that can hinder the use of BigPond mail service. This can be done by going to the Telstra service status page.

Assuming there are no server issues, check the state of your internet connection. Usually, connectivity issues limit your ability to send or receive anything and make it appear like an outage of the service. After that, you need to check your email settings once more to see whether they correspond with the required ones for using Bigpond on IMAP or POP protocols.

IMAP: mail.bigpond.com, Port: 993, SSL: Enabled.

POP: mail.bigpond.com, Port: 995, SSL: Supported.

Also, in some instances, web browser problems may cause webmail services to fail. Try to open your Bigpond email account on another browser or clear the cache of the browser you are currently using. If using an email client, also check for error logs which may point out where the problem is.

In situations where the issue is prolonged or remains unclear, changing your email password is a good practice and may address issues, particularly in cases of concern over account security.

If after these steps you still cannot get your email to work, contacting the support staff at Bigpond Customer Care could provide the answers needed to restore your email service.

More Info: https://www.bigpondonlineservice.com/blog/change-bigpond-password-through-telstra-profile/

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