+61 (1800) 921251 Bigpond Support Service

  If you require a password update and do not recall your password, you must go to the Telstra website to reset it. Type your Bigpond email address in the provided box, and then wait for the code to arrive via TXT or an SMS, and follow the remaining steps as instructed. After inputting the verification code, you will receive the option of selecting a new password. Be sure to select a password that is secure and not based on easily obtainable information. Make sure that after the password has been set, it is also modified in all other devices and email programs configured with the Bigpond email account.   If your recovery information has also been lost with account credentials, you might have to contact Telstra customer support to help verify your identity. You can provide details of your account like; how you are billed and security credentials to help with the retrieval process. After you have changed the password, log into Telstra Webmail to verify that the login wor...

  It is true that Big Pond is reported to be shutting down Email services, but still, email accounts on BigPond and Telstra Mail accounts are supported. Yes! You read it correctly. Customers with active accounts and addresses on Big Pond email can still use their accounts without any disruptions.   If you receive any letters telling you that Big Pond email is going to shut down, please try to verify the information through the official website of Telstra. Some emails claim that the service is closing to phishing scams which results in users losing their login credentials. For users who seem to be worried regarding the future of Big Pond email, it will be very rational to back up important emails and contacts on a regular basis. If there are changes made by Telstra, the impact will be communicated in the right channels. If you are having issues with the Big Pond email, your service has not been shut down, you might be facing technical issues.   To get the latest ...